The terms of business of the online store NEZHA are managed by Plasticna in Estetska Kirurgija Janezic d.o.o., V Murglah 8, 1000 Ljubljana, registration no. 2367068 (hereinafter referred to as the tenderer), which specifies the conditions and the sale of the products. The operating conditions of the online store NEZHA have been compiled in accordance with the Consumer Protection Act (ZVPot) and international codes for e-commerce. NEZHA online store is intended for presenting and selling products to users.


Each visitor who logs into the system acquires a username that is identical to the email address and passes the password. These two things determine and connect the user with the data entered. Once the registration by e-mail is verified by the visitor, the user becomes the user and acquires the right to purchase.

Accessibility of information
(summary of legislation)

The Tenderer undertakes to provide the buyer with the following information:

a) the company's identity (name and registered office, registry number),
b) contact information that enables the user to quickly and effectively communicate (e-mail, telephone),
c) the essential characteristics of goods or services (including after-sales services and guarantees),
d) the availability of articles (each article or service offered on the site should be accessible within a reasonable time),
e) terms of delivery of articles or services (manner, place and deadline of delivery),
f) all prices must be clearly and unambiguously set out and must be shown, whether they already contain taxes and transport costs,
g) the method of payment and delivery,
h) the time-validity of the bid

Methods of payment

Payment via PayPal account.


All prices are in EUR. All prices are without VAT. VAT is not charged on the basis of paragraph 1 of Article 94 of the Value Added Tax Act (we are not subject to VAT). We reserve the right to daily price changes, unless otherwise specified (an example of actions and special discounts). The sales contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the customer receives an electronic certificate by e-mail). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

All prices are rounded to 2 (two) decimal places, so there may be minor deviations in price reduction.

The validity of an action offer

The validity of the campaign is indicated by the offer of the offer and can be different from one another.

Contract of sale

In the case of distance contracts, the consumer-buyer (according to Article 43 of the ZVPot) has the right to communicate to the company within fourteen (14) days - the complete Product Refund Form (CLICK ON CONTRACT) to withdraw from the contract. The consumer-buyer must return the received goods at the seat of the company no later than 30 days after the cancellation message: Plasticna in Estetska Kirurgija Janezic d.o.o.. The buyer can also send a request for returning the product to our e-mail address:

Upon receiving the goods and finding that this is undamaged, in unchanged quantity and in the original undamaged packaging, the company returns all payments made according to the law to the consumer-buyer. Upon receipt of the goods, a test and inspection of the returned goods shall be carried out, which is necessary for the determination of the actual condition of the goods. Deviation from the original condition of the goods is considered as wear, which means that the buyer loses the right to withdraw from the contract or to refund the purchase price. The direct cost of returning goods is the only cost charged to the consumer by withdrawal from the order. When returning goods, the buyer will fill in the Return Product Form (CLICK ON CONTACT) form, send the goods to the address of the company NEZHA, Plasticna in Estetska Kirurgija Janezic d.o.o., attach the invoice for the purchased item from the NEZHA online store with personal data and the transaction account to which you would like to receive the refund. In case of withdrawal from the contract where the funds from the NEZHA account were used (discounts, promotions, promotional prices) are not refunded, only the paid amount of the consumer-buyer will be returned. The amount that was used in the form of a NEZHA voucher is considered as a means of payment and is returned in the form of a consumer credit or on the withdrawal of the contract, or the paid amount for the goods is returned to the TRR of the user.
The repayment of the paid amount will be made as soon as possible, or at the latest 30 days from the receipt of the cancellation message and the receipt of the returned goods. Refunds are only made to the specified TRR customer, and no refunds can be made in cash. We do not accept shipment with ransom.

If the product has not been originally accepted in the mail within 14 days and it is returned to our company, the purchase price should be transferred to our TRR before the process of disposing.

Read more: ZVPot

Cancelling orders

When a consumer-buyer wants to cancel his order, it should communicate it as soon as possible or within 24 hours from the submission of the order to the telephone number of the company NEZHA, Plasticna in Estetska Kirurgija Jnezic d.o.o.. +38640503887 or send it to our e-mail address:

Purchase for legal entities

The purchase procedure for legal entities is the same as for physical persons.

Delivery time

We try to meet all your wishes, so we deliver the selected goods to your desired address. DPD is responsible for delivery. Due to the high demand and of products, goods are on stock, the shipping of goods on average is somewhere between 3-7 working days, and if goods are not in stock, we will send you the item within 10 working days.

Shipping and delivery costs in Slovenia

The delivery price of shipments is EUR 3.55, and for shipments above EUR 300, delivery is free of charge. For shipments with ransom (surcharges), the buyer pays an additional commission charged by Pošta Slovenije.The shipping and delivery cost is charged for each purchase separately. Delivery across Slovenia is performed by Pošta Slovenije or selected delivery service.

Privacy right

The Tenderer undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 86/2004). All information obtained through the NEZHA online store web site will be used exclusively for the delivery of information material, offers, accounts and other necessary communications.

Protection of personal data

The Tenderer undertakes to permanently protect all personal data of the user under the law governing the protection of personal data.
The provider for indefinite period stores the acquired personal information of all registered users of WWW.NEZHA.FASHION
The provider uses personal data exclusively for the purpose of fulfilling the order (sending information material, offers, accounts) and other necessary communication.
Only the authorized persons of NEZHA, Plasticna in Estetska Kirurgija Janezic d.o.o., have access to the data. and they are not handed over to unauthorized persons, except in the case of exceptional disclosure of personal data. Data to be collected and stored in the WWW.NEZHA.FASHION web store will only be disclosed if such an obligation is specified in the law or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and enforcement legitimate interests of online store WWW.NEZHA.FASHION.
The user-builder himself is also responsible for the protection of personal data. It must ensure the security of its user name and password and the proper protection of its computer.
We are not responsible for the accuracy of the information entered by the user.


Monthly campaign notices and advertising emails must be clearly and unambiguously labeled as advertising messages. The sender must be clearly visible. The customer’s desire to not receive promotional messages and notifications about monthly actions will be unconditionally taken into consideration by the provider.


The vendor shall make every effort to ensure the coherence and promptness of the information published on its website. Nevertheless, the properties of the products, their inventory and the price can be changed so quickly that the provider fails to correct the information on the web pages, so the buyer will notify the buyer of the changes that occurred and allow him to resign from the contract or enable the replacement of the ordered item. Product images on the NEZHA website are symbolic and do not guarantee the features of the product, they are only considered as an informative view of the product. Trademarks published on NEZHA websites are the property of their respective owners and are used solely for information purposes.The Tenderer has the right to make substantive and other changes without warning or reason.

Complaints and disputes

The provider respects the applicable consumer protection legislation. In case of complaints or complaints, please explain the matter to our e-mail address or by e-mail to the following address:

Neza Janezic
V Murglah 8
1000 Ljubljana
Contact number: 00386 40 503 887

The Bidder must confirm within five working days that he has received the complaint-reclamation, tell him how much time he will process it, and inform him about the procedure at all times. The bidder will endeavor to settle any dispute by mutual consent.

Legal notice

The online store and all the information on it, product pictures, graphic and video elements on the website are protected by the Copyright Act and can not be reproduced or used without prior written permission. The name NEZHA and its logo are owned by Plasticna in Estetska Kirurgija Janezic d.o.o..

Informing and e-news

The user - the buyer agrees to inform him of the news on the site, in the offer and in promotional campaigns when we apply to e-news. The provider undertakes not to misuse or mediate the user’s e-mail address.

Discounts and discount coupons

A discount or coupon may only be exercised once, unless the coupon or discount is specifically intended for reusable use. In case of abuse of a coupon or a discount, the seller-vendor is justified in refusing to apply such a discount. If the discount or coupon value is higher than the purchase value, the difference-unpaid amount is not refunded and is not transferred to the next purchase.

Exclusion of liability

Due to regular maintenance, technical and other problems, we reserve the right to temporarily disconnect or prevent access to the site and we are not responsible for the resulting damage and costs arising from termination of use or interference.
We are not liable for possible damage to the user's hardware, software or other equipment due to the use of the website
The customer-customer should provide appropriate hardware and protection for the use of the website


Upon delivery of ordered items, we also send an invoice to the customer at the goods and to the e-mail address of the buyer.
The account contains the price, shipping costs and notice of the right of withdrawal.
The buyer is obliged to verify the correctness of the data before the contract is awarded. Later claims raised as to the regularity of issued invoices are not taken into account.